Serious Optus internet connections issue

OK, am getting annoyed now.

Over the last few weeks (from Melbourne on Optus Cable on their maximum plan) we’ve had frequent dropouts on some sites overseas for up to several hours at a time – this isn’t an issue at my end, or at the servers end (I know because we’ve been testing connection to the Edublogs cluster) but a series of problems with routers (or whatever) – the last one being in Milton.

I’d provide more detailed info but I CAN’T right now because now I’m kicked off gmail… grrr… which makes it impossible for me to run my business.

Naturally I’ve contacted Optus a couple of times but predictably have had NOTHING in response.

Hopefully somebody will pick this up and let us know what’s going on… ‘cos at the moment I’m edging closer to iinet every day.

OK, back now, here’s what’s happening in more detail:

C:\Documents and Settings\b>tracert

Tracing route to []
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms
2 8 ms 6 ms 5 ms
3 7 ms 5 ms 5 ms [198.142.xx.xx]
4 8 ms 8 ms 7 ms []
5 10 ms 6 ms 8 ms []
6 182 ms 180 ms 178 ms
7 558 ms 186 ms 187 ms

And here’s our server admins explanation:

“It looks like this issue originated in
AU – on that router:

OrgName: Asia Pacific Network Information Centre

So on the AU side of the pond there was latency, which contributed to
additional latency on GBLX (Global Crossing) which you can see here:

5 10 ms 6 ms 8 ms [211.31.xxxxx.xxxx]
6 182 ms 180 ms 178 ms

GBLX had some massive latency on an inbound router and inbound traffic is controlled via the user’s ISP, from a source IP hop.”

4 replies on “Serious Optus internet connections issue”

  1. James,

    I’m with optus as well, when its down try seting your proxy to port 80

    Got this from whirlpool, it works


  2. Sweet, will copy that to my desktop and see if it helps but we really shouldn’t have to do this should we!

    Thanks for the help :)

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