Serious Optus internet connections issue

OK, am getting annoyed now.

Over the last few weeks (from Melbourne on Optus Cable on their maximum plan) we’ve had frequent dropouts on some sites overseas for up to several hours at a time – this isn’t an issue at my end, or at the servers end (I know because we’ve been testing connection to the Edublogs cluster) but a series of problems with routers (or whatever) – the last one being in Milton.

I’d provide more detailed info but I CAN’T right now because now I’m kicked off gmail… grrr… which makes it impossible for me to run my business.

Naturally I’ve contacted Optus a couple of times but predictably have had NOTHING in response.

Hopefully somebody will pick this up and let us know what’s going on… ‘cos at the moment I’m edging closer to iinet every day.

OK, back now, here’s what’s happening in more detail:

C:\Documents and Settings\b>tracert edublogs.org

Tracing route to edublogs.org [72.34.61.230]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 8 ms 6 ms 5 ms xxxx.xxx.xxx.xxx
3 7 ms 5 ms 5 ms xxxxxxxx.optusnet.com.au [198.142.xx.xx]
4 8 ms 8 ms 7 ms xxxxxxxxxxx.gw.optusnet.com.au [198.142.xxx.xxx]
5 10 ms 6 ms 8 ms xxx-xxx-3.gw.optusnet.com.au [211.31.xxx.xxx]
6 182 ms 180 ms 178 ms 203.208.191.61
7 558 ms 186 ms 187 ms 208.50.13.165

And here’s our server admins explanation:

“It looks like this issue originated in
AU – 203.208.191.61 on that router:

OrgName: Asia Pacific Network Information Centre

So on the AU side of the pond there was latency, which contributed to
additional latency on GBLX (Global Crossing) which you can see here:

5 10 ms 6 ms 8 ms xxx-xxx-xxxx.optusnet.com.au [211.31.xxxxx.xxxx]
6 182 ms 180 ms 178 ms 203.208.191.61

GBLX had some massive latency on an inbound router and inbound traffic is controlled via the user’s ISP, from a source IP hop.”