So, back to direct connections I went, and sure enough, come 12:30PM (for 30-40 minutes) pretty much every international site I’ve tried to access is unaccessible (including gmail – gah) and now the workaround isn’t getting me there either.
I’ve also now contacted them 3 times, and heard absolutely nothing through either their support or actual complaints lines (for which they guarantee a response!!!)
Each time I provided ping details, information and a cry for help… from a customer that uses them for 2 mobile, a landline and their most expensive residential net connection… but nothing seems to have come of it.
Anyway, I give up, iinet here I come and so should anyone else who actually wants to have a stable international net connection.
Update: If you’re having the same issue try switching your auto proxy config to http://webproxy.syd.optusnet.com.au/ (instead of http://webproxy02.syd.optusnet.com.au/) which might have fixed it for me. Still absolutely rubbish… let’s see if they bother to respond to my 3rd (or is it 4th?) support ticket.