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Archive for August, 2005

The Knowledge Sharing Toolkit

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The Knowledge Sharing Toolkit by by David Bartholomew
[blogging before reading the content in detail, it's look really promising, via: Column two]

The ‘Knowledge Sharing Toolkit’ is the result of a two-year DTI-funded project carried out by innovation consultancy David Bartholomew Associates (DBA) and nine of the UK’s leading architectural and engineering practices – Aedas, Arup, Broadway Malyan, Buro Happold, Edward Cullinan Architects, Feilden Clegg Bradley, Penoyre & Prasad, Whitby Bird and WSP.

A concise 49 page how-to manual accompanied by nine detailed case studies, the Toolkit shows building design practices how to develop a knowledge strategy to support their business objectives, and explains the main tools and techniques for learning and sharing knowledge, and how to use them.

Written by anol

August 8th, 2005 at 10:01 am

Skylook

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Skylook : found via Robin Good

Skylook is the new, ultimate Skype add-on, allowing no-fuzz-around recording of any voice call you make into a standard .MP3 file. Skylook perfectly integrates into Windows PCs Microsoft Outlook by adding its own toolbar and mini-set of foolproof options. With an extremely simple setup wizard Skylook lets the end user select whether all calls made through Skype are to be recorded, and whether these need to include both you and the other parties as well.ù All Skype calls are then automatically and transparently recorded without any user intervention and saved in a dedicated Skylook recording folder.

Shareware : Get the 14 days trial, price $29.95.
Features:

  • Use Skylook 1.0 to record Skype™ VoIP Calls to MP3!
  • Automatically archive your Skype™ IM Chats into Outlook™.
  • Effectively manage your Skype™ VoIP calls and Skype™ IM Chats.
  • Seamless Outlook™ integration.

and more..

Written by anol

August 6th, 2005 at 5:08 am

Metrics over ROI

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Meaningful metrics beyond ROI by Godfrey Parkin
Another great business case for using metrics rather than ROI for evaluating learning initiatives in an organisation. To quote-

We struggle for hours (often for days or weeks) to come up with the recipe for “learning ROI.” The formula itself is simple, but the machinations by which we adjust and tweak the data that go into that formula are anything but simple. Putting a monetary value on training’s impact on business is fraught with estimation, negotiation, and assumption – and putting a monetary value on the cost of learning is often even less precise.

Also – just received today The Business Case for E-Learning (Paperback) by Thomas M Kelly, Nader A Nanjiani from Amazon. Will post a ‘what I learned’ post soon.

Previously on Metrics :
ROI of learning in Organizations :business context analysis
Metrics
(My) 7 guidelines for effective corporate e Learning

Written by anol

August 6th, 2005 at 4:52 am

Why Smart People Defend Bad Ideas

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Why Smart People Defend Bad Ideas by Scott Berkun from ChangeThis

The problem with smart people is that they like to be right and sometimes will defend ideas to the death rather than admit they’re wrong.

Written by anol

August 6th, 2005 at 3:22 am

Posted in Big Picture

Persona Sketching : introduction and guidelines

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Persona Sketching a great primer by D. Keith Robinson, with some great references.

A persona is an simple document that describes, in varying amounts of detail, a typical user or group of users. In essence “giving a face” or personality to those users. On a large, high volume site you could have many personas, each representing a subset of your user base. A good persona is always based on user research and data and will give you a manageable icon to work with when advocating for your user group(s).

A persona sketch, in essence, is a persona that is based on rough, incomplete or assumed data and best guesses. I want to emphasize that it is always better to have real user data to work with.

Process of a Persona sketching, where getting in touch with multiple real or potential users is not feasable or possible –

  1. Begin with research
  2. Interview your stakeholders and/or clients.
  3. Analyze the competition.
  4. Talk to friends, coworkers and family. If anyone you know might be a potential user of the site, you can use them as a basis for your persona sketch.
  5. Role play. Put yourself in the shoes of a potential user and use your imagination.

Some more resources on Persona :

  1. Framing Learner Personas from elearningpost
  2. Making Personas More Powerful: Details to Drive Strategic and Tactical Design by George Olsen
  3. Extending a Technique: Group Personas by Mike Kuniavsky
  4. Personas: Setting the Stage for Building Usable Information Sites by Alison J. Head

Written by anol

August 5th, 2005 at 6:10 pm